See Surface won’t turn on or wake from sleep. If your Surface won’t start up or it goes to sleep and won’t wake up, try waking it. If the Surface Diagnostic Toolkit doesn’t fix the issue you’re having, try resetting your Surface. See Fix common Surface problems using the Surface Diagnostic Toolkit for more info.
#MICROSOFT SURFACE 3 WONT TURN ON HOW TO#
For exchange orders, we will replace your device or accessory with a similar refurbished product.Īt the time of writing, exchange prices range from A$396 to $1431, full prices hound hereĪustralian Surface Exchange prices How to fix common Surface Problemsīefore sending your Surface in for service, try using the Surface Diagnostic Toolkit to fix common software issues. Pricing may vary with other service providers. These prices apply only to repairs and replacement completed by Microsoft and are subject to change upon inspection. If your Surface device or accessory is no longer covered by your Standard Limited Warranty or Microsoft Complete Extended Service Plan, you may be eligible for out-of-warranty service for a fee.
Get a Microsoft Surface Commercial Quote How much does out-of-warranty service cost for your Surface device or accessory? Optional cover available, allowing 2 claims per lifetime over 2, 3 or 4 yearsĥ-8 business days to get a new device (after sending the broken one back)ģ-5 business days to get a new device (before sending the broken one back) Receive replacement in 3-5 business days (before sending the broken one back)Ĭomplete for Business – Accidental Damage coverage Send broken one to Sydney before receiving a replacement after repair. Receive a new device before sending the broken one back N/A -Send the broken device before receiving a new one Send the broken device before receiving a new one(2) Microsoft Surface Business models have different warranties, some provide for a replacement device to be sent out to you prior to you sending your old device back to Microsoft.ĭifferences between Non-Commercial and Commercial grade Surfaces Item If you have a non-business, standard-warranty, you could be without a device for many weeks as they need to be sent to Microsoft, assessed and then returned (quoted is 5-8 business days but this is based on Eastern States of Australia)Įxtended Warranties are available using Microsoft Complete, which also gives some cover against accidental damage.
#MICROSOFT SURFACE 3 WONT TURN ON FREE#
Microsoft will offer you a replacement or refurbished model through the main Microsoft office (in Australia, it is Sydney) for any supported devices forĭepending on the devices warranty status, the replacement could be free or a fixed fee may apply to swap-out or exchange your failed device for a new or refurbished model.Ĭonsumer/Retail Grade Surface’s only have a one-year limited hardware warranty Microsoft have a policy of not attempting to repair any damaged or failing components, and third party repairs are also unable to fix the following (although some repairers may claim otherwise) Can Microsoft Surface parts be replaced or repaired? Microsoft send damaged ones back to the factory to be scrapped or refurbished. Surface devices cannot be repaired due to their construction.Ĭomponents and the casing are glued in and not designed to be disassembled and reassembled.ĭamaged or faulty Surfaces are simply REPLACED with new or refurbished models.
However, when things go wrong and a component needs repairing, this can ONLY BE DONE BY MICROSOFT, by sending the device to the nearest Microsoft Surface service centre (Which is in SYDNEY for anyone in Australia) Microsoft Surface Computers are very powerful and light and as long as they keep working they are a fantastic and mobile asset.